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FAQ

  • If I have an idea can you design my artwork?
    Yes, please reach out and share your ideas/mock-up and we will work with you to create something you'll love.
  • Can I ship directly to my clients?
    Absolutely. Please leave a gift message to your clients during checkout.
  • How can I request a rush order?
    If you would like us to process your order quickly, please let us know in the "notes" section during checkout and we will do our best to accommodate you. If you would like to talk to us about processing and ship times please reach out via chat.
  • Where can I send my logo?
    You can send your logo to thistleandsash@gmail.com. Please send the highest quality file you have available. PDF format is preferred, but we can work with what you've got.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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